Case Studies

After the development of cloud-based call center software to support the sales process with the outstaff service:

• The cloud-based software provided a user-friendly interface and streamlined workflows, simplifying tasks and reducing manual efforts;
• The advanced features and functionalities offered by the call center software allowed the sales team to manage and track customer interactions effectively;
• The powerful software platform attracted and engaged potential customers, expanding the customer base and fostering long-term relationships with clients;
• By incorporating call recording and consent management features, the call center software helped maintain adherence to legal requirements;
• The automation and efficiency provided by the software optimized the sales process, enabling agents to handle more calls, reach a larger audience, and achieve higher sales targets;
• The outstaff specialist provided expertise in areas the client’s internal team lacked and managed to increase their efficiency for this project.

Creating a cross-platform Electron application for brand protection allowed to:

• Verify the authenticity, and track the supply chain by linking QR codes to the product content;
• Increase the involvement and loyalty of end consumers by giving them access to product information, promotions, and interactive features through the app;
• Collect valuable data to improve business operations to make informed decisions and optimize marketing strategies;
• Optimize the process of large-scale deployment of QR codes to facilitate efficient implementation across multiple products and locations, saving time and resources;
• Create an API for SMS notifications, allowing us to send real-time updates and relevant information directly to consumers’ mobile devices;
• Integrate these functions with the existing system, ensuring a seamless and unified experience for the brand and its consumers.