Account Manager (French)

Employment Type
Office Full Time
Department
EDU > Customer Success
Location
Kyiv

Requirements

We are Develux, a fast developing IT company which has operated in the US market since 2014. We have 200 + goal-oriented, passionate specialists about what they do and are open to new challenges.


Main Responsibilities:

  • Assisting freelancers and customers via chat, e-mail and phone;
  • Handling complaints and issues;
  • Proofreading academic papers;
  • Composing freelancers performance reports;
  • Interacting with other teams to reach project goals and KPIs.

Requirements:

  • Advanced level of English and French (written and spoken);
  • 2+ years of Customer Support or Account management experience with French-speaking customers;
  • Knowledge of academic writing conventions: essay types, structure, citation styles, and more;
  • Ability to quickly cross-check whether a paper is written according to instructions and locate mistakes in writing.

Benefits

  • Work in a strong team with the possibility of professional development;
  • Comfortable office and workplace;
  • Compensation for professional learning;
  • Offsite corporate parties twice a year;
  • Paid vacation and sick leaves;
  • Medical insurance.
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Need to hire a team quickly to meet your goals? Select Develux as your outsourcing partner.

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